Innovative Interfaces Inc., Emeryville, California: Systems Librarian - Circulation Team

With over 25 years of partnership with the library community, Innovative Interfaces (http://www.iii.com) is the leader in providing Web-powered, Java™-based automated library systems. Its flagship product offering, Millennium, is installed in thousands of libraries in 42 countries around the world. The company is headquartered in Emeryville, California, with offices around the world.

We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and e-support for Innovative's customers and perform effective technical troubleshooting of application issues. The position is based in the Emeryville office.

RESPONSIBILITIES

• Provides extensive telephone and e-support for Innovative's customers using Innovative software on large multi-user UNIX systems
• Analyzes, troubleshoots, documents, and resolves application issues reported by customers using UNIX and proprietary utilities
• Works with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner

• MLS or other relevant degree, or equivalent work experience
• Minimum of one year library experience in at least one of the following areas:
  • Library circulation department or library technical services
  • Software support or help desk
• Strong commitment to service
• Sound understanding of library patron and technical services practices and procedures
• Proven analytical and problem solving skills
• Facility for learning new software
• Detail-oriented approach with excellent follow-through
• Excellent written and verbal communication skills and a positive and professional phone manner
• Ability to work both independently and as part of a team
• Ability to work accurately under pressure in a fast-paced and changing environment

• Fluency in Spanish, Portuguese, French, Thai, or Mandarin languages
• Familiarity with automated library systems and information technologies
• Previous experience working with an Innovative system
• Previous experience working in a UNIX environment

Mail:  Innovative Interfaces Inc.
Mail:  ATTN: Job Code: SLCIRC
Mail:  5850 Shellmound Way
Mail:  Emeryville, CA 94608

Fax:  510-450-6396

E-mail:  hrdept@iii.com

Website Address:  http://www.iii.com

Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer EEO/AA/F/D/V