| Description: |
For over 25 years, Innovative Interfaces has dedicated its energies to meeting the needs of libraries and the challenges of library automation. Core to this mission are trusted products including the Millennium integrated library technology platform, INN-Reach next-generation resource sharing, the Symposia digital repository, and Electronic Resource Management. Today, thousands of libraries of all types in over 40 countries rely on Innovative's products, services, and support. The company is located in Emeryville, California with offices around the world.
Responsibilities:
This position in the Implementation Services Department (ISD) will be responsible for managing the overall implementation process for new customers, and special projects for existing customers. The position is responsible for ensuring a timely and successful system implementation in a proactive and efficient manner. This individual will have excellent organizational, communication and facilitation skills and will report to the Manager, Implementation Project Management.
-
Lead the team responsible for the implementation of new customer sites and significant projects for existing customers.
-
Ensure that the Innovative Implementation Team is coordinating efforts with each other and with the customer.
-
Act as Innovative’s primary contact with customers throughout the implementation project, including oversight of day-to-day interactions with the customer’s implementation team as well as reporting of progress and critical issues to management.
-
Ensure the resolution of all issues arising during system implementation and bring projects to a timely conclusion by coordinating team efforts and organizing communication related to the project within Innovative. Project issues may include hardware and software configuration questions, data conversion and loading issues, scheduling and delivery of training, product delivery, and custom engineering release and contract questions.
-
Track and report all significant project milestones, deadlines and issues according to organization standards.
-
Actively participate in the ongoing development and improvement of ISD processes and standards.
This position may be based either in the Emeryville office or in the field.
Required Qualifications:
-
At least five years experience working with integrated library systems.
-
Demonstrated ability in successfully managing customer relationships.
-
Demonstrated skills in leading collaborative cross-functional teams.
-
Excellent interpersonal communications skills.
Desired Qualifications:
-
MLS or equivalent experience.
-
Strong knowledge of the Innovative product line, especially the Millennium system.
-
Sound understanding of library technical practices and procedures.
-
Ability to speak and/or write in a foreign language a plus. Chinese, French, or Spanish preferred.
To Apply:
Please send letter of application, and resume to:
MAIL:
Innovative Interfaces Inc.,
ATTN: Job Code: PROJ
5850 Shellmound Way
Emeryville, CA 94608
FAX: 510-450-6396
E-MAIL: hrdept@iii.com
WEBSITE ADDRESS: http://www.iii.com
Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer.
|