| Description: |
Library Associates seeks a LAW LIBRARY CLIENT MANAGER to develop and implement a regional Client Relations program for law library clients that builds excellent relationships within a three-state region in the Midwest and Northeast.
Location: Chicago, IL
Primary Responsibilities:
- Participate in the development and teaching of legal and non-legal curriculum especially designed for legal professionals;
- Host and teach continuing education seminars for legal clients;
- Consult with clients to define requirements for products that complement Company's online research product;
- Work with Company's Sales and Account Management to support legal information professionals' needs and market products and education to client principals;
- Serve as a Company key-customer contact by representing Company at professional associations, Company-sponsored events, and local schools;
- Coordinate presentation of professional development courses for legal information professionals;
- Participate in and provide educational programs for AALL, SLA and other local and regional professional association meetings;
- Serve as Company contact with local schools and interact with faculty and students;
- Support clients through direct interaction with Company customer service, technology and content departments;
- Speak on behalf of Company and the Client Relations program;
- Travel throughout region;
- Other responsibilities as needed or requested.
Qualifications:
- Masters in Library Science and/or Juris Doctor is mandatory;
- 5+ years of private law firm library experience required;
- Experience teaching large groups and experience presenting information in front of large groups are mandatory;
- Thorough understanding of cost recovery is required;
- Broad-based knowledge and experience with legal information resources and legal technology applications;
- Effective verbal and written communication skills required;
- Strong organizational and prioritization skills required;
- Must be able to travel regionally, locally, at times nationally, up to 25% of the time;
- Law library association leadership experience strongly preferred;
- Ability to maintain confidentiality required;
- Strong customer service attitude required;
- Displayed project management skills required;
- Excellent interpersonal skills required;
- Self directed and capable of driving multiple initiatives simultaneously required;
- Strong leadership and management skills required;
Salary
- Commensurate with experience;
- Excellent benefits package!
To Apply:
For immediate consideration please use our online registration at www.libraryassociates.com or send an email to Jacques@libraryassociates.com. Please make sure to include the job number (# 328) in your cover letter or email. Thank you for your interest in Library Associates.
EQUAL OPPORTUNITY EMPLOYER
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